Frequently asked questions
Who can use Hello Expat’s services?
You do not need a corporate relocation package.
We assist EU and EFTA citizens, non-EU and non-EFTA nationals, Swiss citizens moving or returning to Geneva, diplomats, consular and permanent mission staff, and international organisation staff.
Our services are available to individuals, couples and families, including those relocating with children or pets.
Whether you are moving independently, joining a partner or relocating through your employer, our support is tailored to your situation.
Where do you provide your services?
We assist clients relocating to the canton of Geneva.
At present, we do not provide services for cross-border workers living in France or for relocations to the canton of Vaud.
You may contact us before or after your arrival. The earlier we are involved, the more effectively we can anticipate each stage of your move.
What can Hello Expat help me with?
We can support you with any combination of the following areas:
- Short term housing
- Permits
- Healthcare
- Long term housing
- Family
- Pets
- Money
- Transport
- Digital setup
- Job
- Life in Geneva
- To-do lists & resources
Select the topics relevant to your move and we will define the appropriate level of support with you.
Can I choose the services I need?
Yes. Begin by selecting the areas in which you require support.
We then refine the scope with you directly and prepare a tailored proposal based on your priorities, circumstances and timeline.
Once approved, we begin.
To preserve the quality, discretion and responsiveness of our service, we accept only a limited number of clients at any one time.
How do pricing and payments work?
Each engagement is quoted individually according to the services selected and the scope of our involvement.
Before we begin, we confirm the services included, our fees, the payment schedule and any third-party costs.
There are no hidden fees.
We accept standard payment methods and selected cryptocurrencies.
What can Hello Expat guarantee, and what can it not guarantee?
We manage each assignment with care, discretion and proactive coordination.
Final decisions remain with landlords, régies, banks, insurers and public authorities. We cannot guarantee the approval of a residence permit, the acceptance of a rental application, approval by a third party or a specific processing time.
Hello Expat does not replace a lawyer, tax adviser or regulated immigration specialist. Where specialist advice is required, we will refer you to an appropriately qualified professional.