Privacy Policy

1. Who is responsible for your data?

The data controller responsible for processing your personal data is:

2. What data do we collect?

When you use our contact form, we may collect:

• your name;
• your email address;
• your phone number, if you choose to provide it;
• your preferred contact method;
• the relocation topics you select;
• the content of your message.

Our hosting provider may also process standard technical information required to operate and secure the website, such as your IP address, browser information, device information and request logs.

Please do not send passports, permits, financial information, health information or other sensitive documents through the contact form.

3. Why do we use your data?

We process your personal data to:

• receive and respond to your request;
• contact you using your preferred contact method;
• understand the type of relocation support you need;
• prepare or provide services you request from us;
• protect the website and contact form against abuse and spam;
• comply with applicable legal obligations.

We do not use information submitted through the contact form for advertising or newsletters unless we ask for your separate consent.

4. Who receives your data?

We only share personal data when necessary to operate the website, respond to your request or comply with the law.

Our current service providers include:

• Netlify, Inc., which hosts the website, processes form submissions and provides spam filtering;
• our email service provider, which is used to receive form notifications and communicate with you.

We may also disclose information where required by law or by a competent public authority.

We do not sell or rent your personal data.

5. International data transfers

Netlify is based in the United States. Information submitted through our website may therefore be transferred to or processed in the United States and in other countries where Netlify or its service providers operate.

Where personal data is transferred internationally, appropriate contractual and legal safeguards are used where required by applicable data protection law.

You can learn more in Netlify’s Privacy Policy.

6. How long do we keep your data?

Contact requests are normally retained for up to 24 months after our last exchange.

Information may be retained for longer where necessary to provide an ongoing service, manage a contractual relationship, establish or defend legal claims, or comply with legal obligations.

Data that is no longer required will be deleted or anonymised.

7. Cookies and analytics

We currently do not use advertising cookies, tracking cookies or third-party analytics tools.

If we introduce analytics, advertising tools or other services that materially change how personal data is processed, we will update this Privacy Policy and implement any consent mechanism required by law.

8. How do we protect your data?

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your rights

Subject to applicable law, you may ask us to:

• confirm whether we process personal data about you;
• provide access to your personal data;
• correct inaccurate or incomplete data;
• delete data that is no longer required;
• restrict or object to certain processing;
• provide your data in a portable format where applicable.

To exercise your rights, contact us at info@helloexpat.ch. We may need to verify your identity before responding.

You may also contact the Swiss Federal Data Protection and Information Commissioner.

10. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The current version and its last update date will always be published on this page.

11. Contact

If you have questions about this Privacy Policy or how we process your personal data, contact us at info@helloexpat.ch.